Well there is always good news and bad news when traveling and unfortunately although this new all inclusive resort in Punta Cana is spectular, it does have it's downfalls.
First of all...most of the staff try but they do not speak English. Now although I live in Florida where spanish is many people's primary language, it is not mine. That being said..I was at this Palace all inclusive resort in Punta Cana a year ago. It was new and trying to get it's kinks out.
The rooms were beautiful, food good and casino took all of my money. No sour grapes here but all in all it was a great experience.
Move ahead one year and I send a bunch of people for a golf vacation. For avid golfers this would not be the first place I would pick but they are offering many amenities and this could include unlimited golf. So we are good.
My customers arrive on the property and everything seems to be great except when they attempt to go golfing. Their tee times were set up thru my wholesaler and the resort..yet the resort did not put it into their system, thus no golf. After my client spent a day arguing with the resort and resorted to calling me..I must have made 25 phone calls to Punta Cana (can't wait to see that bill).
Finally reached my sales rep who happened to be there on a fam and she went ahead and fixed everything...One small ooops...They were doing irrigation on some of the holes of the golf course..so the course if you are an avid golfer, was not playable.
I know the resort ultimately will take care of my guests, although they finished their vacation..Maybe next time...well no next time golf here as far as I am concerned...Sometimes when it's broke, you can't fix it.
So for anyone who is actually reading this...make sure you check on the condition of the golf course before travel.
Sometimes things happen...sometimes they can't be controlled. And most of the time everything goes right.
Subscribe to:
Post Comments (Atom)
No comments:
Post a Comment